FAQs

Q?

What is our first step?

A.

Make contact by either calling or emailing us to arrange a consulation for our designer to visit to discuss your requirements.

Q?

Do you charge for the estimate and design?

A.

We do not charge for the estimate or bespoke designs.  However, the design will remain the property of IDM UK until we enter into a formal agreement.

Q?

Do you have a showroom?

A.

We have a workshop where we manufacture some of our bespoke items of furniture where we also hold a selection of our samples.  To have a dedicated showroom, we feel, would limit what we would be able to design for you.  We start with a blank canvas.

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Q?

What guarantees do your products and services come with??

A.

Products come with the manufacturer's guarantee which range from 1 year up to 10 years.  Our workmanship is guaranteed for as long as you own your home.

Q?

Who is responsible for the removal of rubbish?

A.

As a licenced waste carrier, we will arrange the removal and disposal of any rubbish which will then be sent for recycling.

Q?

What happens if I change my mind and want to cancel?

A.

We conform to government legislation on your right to cancel.  There is a fourteen day cooling off period.  If you wish to cancel after that time, please refer to our terms and conditions which are available on request.

Q?

Are you insured?

A.

We are currently insured with Direct Line For Business for £5 million public liability cover.  A copy of this certificate is available on request.

Q?

Do you certify your work?

A.

All of our electrical work is certified under the Government's Part P scheme through the NICEIC.

Q?

Do you belong to any trade organisations?

A.

A - We currently are members of Which?Trusted Traders, Trading Standards "Buy With Confidence" and the NICEIC.

Q?

What aspects of the job do you cover?

A.

We cover the entire contract from start to finish without the need for you to contact any other tradesmen.

Q?

Who is responsible for the standards of workmanship?

A.

Unlike a lot of other companies who pass the fitting on to other companies, we will be fully accountable for making sure that all aspects of the work are carried out to the highest standard.